Frequently Asked Questions
DO I NEED TO MAKE AN OPEN PLAY RESERVATION?
We highly encourage everyone to reserve their 2-hour OPEN PLAY session to guarantee their spot. We have a limited capacity to provide an optimal play experience without being over-crowded.
WHAT ARE YOUR OPEN-PLAY HOURS? (online schedule availble)
Monday - Friday: 8-10am; 10:30am-12:30pm, 1-3pm
Saturday: 8-10am; 10:30am-12:30pm
Saturday Afternoon: Private Party
Our hours may change seasonally, so be sure to visit our home page for the most up-to-date open-play hours. If we are not open for open-play, check our Events Calendar, we may have something else happening! Be sure to register for events in advance.
HOW MUCH DO I PAY TO PLAY?
We charge $12 plus tax per child, beginning at 6 months to 5 years old. Children under 1 are free WITH a paid sibling. Adults are always free during open-play hours! We have plenty for even very young babies to do, even if they’re not yet crawling in our 18 months & under section!
I HAVE MULTIPLE CHILDREN, DO I HAVE TO PAY THE SAME RATE FOR ALL OF THEM?
You don’t need to! We have Discounted Punch Passes on our Membership Page, ideal for families who want to SAVE. Remember, adults are always FREE*!
I LIKE THE IDEA OF THE PARENTS LOUNGE, BUT WHAT IF I WANT TO USE THE PLAY AREA WITH MY CHILD?
That's great! We encourage parents to play with their child as much as they like, and have full access to the play area. We even have café seating right inside of our play area for parents whose children prefer they stay close. We also have seating inside of our crawlers area. If your child is more independent, enjoy our comfy parents lounge where you'll still enjoy full view of the play area!
WILL KIDS OR PARENTS HAVE TO TAKE OFF THEIR SHOES?
Our play area is strictly SOCKS ONLY. No shoes, no bare feet! This allows our little crawlers to explore freely. We are required to keep our feet covered at all times. Socks are required in our play area for infants, children & adults! But don't worry if you forget, we have non-slip socks for $3, available in all sizes. For our friends with different abilities who require the use of a stroller or wheeled device, we will clean your wheels before entering the play area.
AT WHAT AGE DO YOU START CHARGING CHILDREN TO PLAY?
Our rule is if your child is playing, we ask you to pay for them to do so. Children under 1 are free with a paid sibling- otherwise we begin charging at 6 months. Our play area is geared towards babies, toddlers, and preschool-aged children- which is why we charge for these age groups specifically.
I HAVE A CHILD THAT'S OLDER THAN 5. CAN THEY COME TOO?
Of course! We welcome children that are outside of our play area age group free-of-charge. While not permitted to use any of our play equipment themselves (no exceptions) they can help a younger friend or sibling play. If they use or abuse the play equipment, however, we will ask them to exit the play area and instead sit in the lounge. We will have books and games for adults and their older children to enjoy!
I HAVE AN INFANT, DO WE PAY TO PLAY AS WELL?
Siblings under 1 are FREE. As long as you have purchased a ticket for the older sibling, they can come and explore our 18 months & under section!
CAN WE BRING IN OUR OWN SNACKS OR FOOD?
Yes! During open-play we will have wholesome snacks and finger foods available for purchase, but we are also parents and understand that our offerings won't work for everyone. We do ask that all beverages (other than bottles and water, of course!) consumed at our facility are purchased in our café. We will have complimentary water, and warm water for safely warming bottles. You also may NOT bring in a birthday cake or cupcakes during open-play hours!
MY CHILD HAS ALLERGIES AND/OR FOOD SENSITIVITIES. WHAT WILL YOU HAVE FOR US?
We have many options to choose from! We will do our best to offer snacks for all children with allergies/sensitivities.
I'M BREASTFEEDING, WILL YOU HAVE ACCOMMODATIONS FOR ME?
We encourage you to feed your child wherever and however you feel comfortable, but please ask if you would like more privacy.
WHAT IF WE LEAVE SOMETHING BEHIND?
We are not responsible for any lost or stolen items. Please do a double-check before you leave our facility! We do have a lost and found. If you did leave something, please call us and come retrieve it as soon as possible!
CAN I USE MY FRIENDS MEMBERSHIP CARD, OR GIVE MINE TO A FRIEND TO USE ?
No. Memberships MUST be used within an immediate family ONLY. You may not allow other families to use your passes at any time, even if they are visiting with you. They will need to fill out their own agreement and purchase whichever pass they like.
DO YOU ACCEPT CASH & CARDS?
Yes, we accept cash and all major cards including American Express. We do not accept personal checks and we are NOT able to accept bills over $20 at any time.
CAN I HAVE MY CHILD'S BIRTHDAY PARTY DURING NORMAL BUSINESS HOURS AT THE CAFE WITHOUT GOING THROUGH THE BOOKING PROCESS?
No. We do not allow parties of any kind during our normal business hours. We, of course, allow birthday "play-dates" where guests may bring in gifts, but we draw a strict line at bringing in any outside catering, decorations, or re-arranging tables in the cafe to accommodate your "party". Doing so may result in you being asked to leave.
DOES YOUR FACILITY ENFORCE A PLAY-AREA CAPACITY?
Yes! We make sure the play area is as comfortable as possible at all times. Please be sure to make an online reservation to help us maintain an optimal play environment.
CAN YOU PAY FOR CLASSES OR EVENTS AT THE DOOR?
All classes and events require online registration. Please see our calendar for more details and registration information. This helps us plan ahead and make sure our events do not get too crowded!
WHAT IS YOUR PLAY AREA LIKE?
Our play area specializes in gross motor play with high-quality, fun toys and creative activities for your child. Our cozy space allows for a truly unique play experience for the little ones and a truly enjoyable experience for parents. Take advantage of our intimate setting and enjoy coffee, spend time with a friend, or meet some new ones!
HOW DO YOU KEEP YOUR PLAY AREA CLEAN?
After every 2 hour open play session, we utilize a 30-minute break to sanitize the play area and prepare for the next session!
WHAT HAPPENS IF I’M LATE FOR MY 2 HOUR TIME-SLOT?
NEED ANSWER
CAN I TAKE MY COFFEE IN THE PLAY AREA?
Adults may have their coffee with a lid on in the play area. We ask that you hold on to your drink while in the play area. No food or drinks for littles in the play area.
IS IT A NUT-FREE ZONE?
We aim to be a safe space conscious of any allergies or sensitivities. We ask all parents to wash and clean hands prior to allowing their children to enter the play area.
IF I DON’T HAVE A MEMBERSHIP, IS THERE A DISCOUNT FOR SIBLINGS?
We charge $12/child per open play session. Our memberships and punch cards offer the best value for families with multiple children!
DO MEMBERS GET ANY PERKS IN THE CAFE OR WITH SPECIAL EVENTS?
NEED ANSWER